Shipping policy

This policy covers how orders from Aviva Wholesale San Antonio are shipped and collected. It applies to every order placed on www.avivasanantonio.com.

Where we ship

We ship within the United States only. We do not ship internationally at this time. Orders are dispatched from our store at 2895 Northeast Interstate 410 Loop, San Antonio, TX 78218.

Shipping cost

Shipping is free on orders over $99 within the United States. Below that, the shipping cost is calculated at checkout from the delivery address and the weight of the order, and is shown before you pay.

Processing and delivery

Orders are prepared on business days, Monday to Friday, excluding public holidays. Orders placed at the weekend or on a holiday are prepared on the next business day. You receive an email with tracking as soon as the order leaves us. Delivery time after that depends on the carrier and the destination.

Large or heavy items, such as heat presses, printers and full cases, may be sent on a separate carrier and may take longer than smaller parcels.

Free in-store pickup

You can choose in-store pickup at checkout and collect your order from the San Antonio store at no cost. We email you as soon as the order is ready.

Orders must be collected within 10 calendar days of that email. Orders not collected within 10 calendar days are treated as abandoned, are not eligible for a refund, exchange or store credit, and the merchandise may be restocked at the store's discretion. If you need more time, or you would rather have the order shipped, contact us before the 10 day deadline. Additional shipping charges may apply.

Address accuracy

Please check your delivery address before you pay. We are not able to redirect a parcel once it has left us, and a parcel returned to us because of an incorrect address may be re-sent at your cost.

Damaged or missing parcels

If your order arrives damaged, or does not arrive, contact us within 7 days of the delivery date shown by the carrier. Keep the packaging and send photographs of the damage, as the carrier needs them to settle a claim.

Contact

Questions about an order in transit? Call (210) 233-9001 or email info@avivasanantonio.com